AI Agent Desk

Platform Features

Everything you need to automate customer support

AI Agent Desk bundles every tool you need — from knowledge base to live ticket escalation — in one affordable platform.

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3D neural vector knowledge base sphere processing digital documents
Knowledge Base

Instant RAG knowledge base from your documents

Upload your product manuals, support docs, and help articles. Our AI vectorizes and indexes them in seconds — then answers customer questions with precise, cited references. No hallucinations.

PDFDOCXTXTHTMLURLs
Upload PDF, DOCX, TXT, and web URLs
Automatic chunking & vector indexing
Semantic search with citation references
Live re-indexing when you update documents
99.9% accurate retrieval on domain-specific knowledge
No hallucinations — answers only from your content
Modern web application interface with live AI chat widget
Web Widget

One script tag. A fully branded AI chat widget.

Paste a single JavaScript snippet into your website's <head> and an AI-powered chat widget appears instantly. Fully customizable branding, persistent sessions, and mobile-optimized layout.

<script src="https://aiagentdesk.io/widget.js" data-agent-id="YOUR_ID"></script>
One-line JavaScript snippet to embed
Full branding: logo, colors, welcome message
Persistent conversation history
Mobile-first responsive design
Iframe isolation — zero CSS conflicts
Optional human handoff button
Sleek modern smartphone running automated WhatsApp AI support
WhatsApp Cloud API

AI support on WhatsApp — your customers' favorite channel

Connect your official WhatsApp Business account via Meta's Cloud API. Customers get instant AI responses directly in their WhatsApp — without switching apps or opening a browser.

Official Meta WhatsApp Cloud API integration
Scan QR code to connect in 60 seconds
Handles text, voice notes, and document attachments
Session memory across multi-turn conversations
Automatic language detection
Compliance with WhatsApp Business Policy
Futuristic neural AI processor engine with glowing quantum data circuits
AI Engine & BYOK

Choose your AI model — or bring your own key

Deploy with our optimized, high-performance default AI engine, or connect your own provider API keys (BYOK) for direct billing with zero token markup.

Default AI EngineFast & Ready
BYOK Private KeyZero Token Markup
Model SelectionProvider Flexibility
High-performance AI model ready out of the box
Bring Your Own Key (BYOK) for total flexibility
Zero token markup — direct provider billing
Provider & model flexibility with your own API keys
Seamless model switching without re-training agents
Enterprise-grade encryption for your credentials
3D translucent glass calendar interface with appointment dials and verified checkmark
Calendar Booking

AI-powered appointment scheduling — zero back-and-forth

Connect your Google or Outlook Calendar with OAuth. The AI checks your real-time availability and books appointments on behalf of customers — with automatic confirmation emails.

Google Calendar OAuth 2.0 integration
Outlook / Microsoft 365 support
Real-time availability checking
Automatic booking confirmation emails
Buffer time and working hours settings
Timezone-aware scheduling
Intelligent AI diamond core with prioritized automated routing pathways
Human Escalation

Smart escalation to your team — when it matters

When the AI's confidence drops below your threshold, it automatically escalates to your support team with full conversation context, priority tags, and a notification — so no customer falls through the cracks.

Confidence threshold-based escalation
Full conversation context passed to agent
Priority tagging (High / Medium / Low)
Email & in-app notifications to support team
Resolution tracking & time-to-close metrics
Shared team inbox for ticket management
3D neon holographic radar charts and real-time performance metrics
Analytics & Reporting

Know exactly how your AI is performing

A real-time analytics dashboard shows you resolution rates, escalation trends, most-asked questions, and credit usage — so you can continuously optimize your support quality.

Real-time conversation volume dashboard
AI resolution rate vs human escalation rate
Most frequently asked question clusters
Per-channel breakdown (Web / WhatsApp)
Monthly credit & token usage reports
Exportable CSV data for BI tools

Enterprise-grade security

Every tenant is fully isolated — your data never trains our models.

AES-256 Encryption

All data at rest and in transit

Tenant Isolation

Fully separate data per account

Zero Model Training

Your data stays yours

GDPR Compliant

Right to delete & data portability

Ready to automate your support?

Start free — no credit card required. All features included on every plan.

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