# AI Agent Desk

> AI Agent Desk (https://aiagentdesk.io) is an enterprise-grade AI customer support orchestration platform. It allows website owners, SaaS companies, and e-commerce stores to deploy autonomous, multi-channel AI customer support agents trained on custom knowledge bases, with instant web widget embed, WhatsApp Cloud API integration, and human escalation workflows.

## Core Capabilities
- **Multi-Channel AI Support**: Instant customer inquiry resolution via Embeddable Web Widget and official WhatsApp Cloud API.
- **RAG Knowledge Base**: Ingest PDF, DOCX, TXT, HTML, and website URLs. Automatic document chunking, semantic vector indexing, and zero-hallucination citation answers.
- **Multi-LLM Engine & BYOK**: Choose between OpenAI GPT-4o, Anthropic Claude 3.5 Sonnet, and Google Gemini 2.0 Flash. Supports platform credits or Bring Your Own Key (BYOK) with 0% token markup.
- **Human Support Escalation**: Real-time ticket management queue and seamless human takeover when queries require empathy, custom account actions, or fall below confidence thresholds.
- **Calendar Scheduling**: Integrated Google Calendar and Microsoft Outlook OAuth for booking sales and support meetings directly within chat.
- **Enterprise Security & Privacy**: AES-256 encryption at rest, TLS 1.3 in transit, full tenant isolation, and strict GDPR compliance. Customer data is never used for LLM training.

## Key Public Pages & Documentation
- [Homepage](https://aiagentdesk.io): Overview of the AI customer service platform.
- [Features](https://aiagentdesk.io/features): Detailed feature specifications for Knowledge Base RAG, Web Widget, WhatsApp API, Calendar Booking, and Multi-LLM Engine.
- [Pricing](https://aiagentdesk.io/pricing): Starter ($29/mo), Growth ($79/mo), 14-day free trial, and pay-as-you-go credit packages.
- [FAQ & Knowledge Center](https://aiagentdesk.io/faq): 35+ answers covering onboarding, AI accuracy, security, WhatsApp verification, billing, and data protection.
- [Blog & Architecture Insights](https://aiagentdesk.io/blog): In-depth articles on reducing support costs by 85%, eliminating AI hallucinations with RAG, and WhatsApp vs Web Widget strategies.
- [About Us](https://aiagentdesk.io/about): Mission, technology architecture (Next.js 15, NestJS, Vector DB, Paddle), and security principles.

## Quick Integration (Web Widget)
To embed AI Agent Desk on any website (Webflow, WordPress, Shopify, Next.js, React, HTML):
```html
<script 
  src="https://aiagentdesk.io/widget.js" 
  data-agent-id="YOUR_AGENT_ID" 
  defer>
</script>
```

## Pricing Summary
- **Starter Plan**: $29/month ($23/mo billed annually). 500 AI conversations/month, 1 AI agent, PDF/DOCX knowledge base, GPT-4o Mini, community support.
- **Growth Plan**: $79/month ($63/mo billed annually). 1,500 AI conversations/month, 3 AI agents, WhatsApp Cloud API, Calendar booking, human escalation queue, GPT-4o/Claude 3.5/Gemini 2.0, BYOK support.
- **Credit Packs**: 1,000 credits ($15), 2,500 credits ($35), 5,000 credits ($60). Credits never expire and roll over month-to-month.
- **Free Trial**: 14 days full access on all plans, no credit card required.

## Technical Specifications
- **Frontend**: Next.js 15 App Router, React 19, TypeScript, Tailwind CSS.
- **Security**: AES-256 document encryption, tenant-isolated vector indexing, masked API keys (`••••1234`).
- **Payments**: Paddle (Merchant of Record) with global tax (VAT/GST) compliance.